01. THIS SHOP & SMARTDUKA ?
This shop and Vendor is approved by SmartDuka.
All Shops approved by SmartDuka use the same customer friendly rules, so you can shop safely.
Regardless where you are, and whether you shop in USA, Europe or Africa you enjoy:
- Free international shipping to Africa.
- Free international shipping between two countries in Africa.
- Pay local in your preferred local way.
- Door-to-door delivery, no complicated re-shipping.
- The price you see is what you get, no funny surprises.
- No middlemen, no service fees.
- Foreign taxes and VAT is lifted off, so you do not pay twice.
- Option of local return, also when you buy in USA or Europe.
- Only genuine products - no fakes.
- Money Guarantee.
We have 24/7 Customer Care in Africa - all day, all night, all year.
02. FREE INTERNATIONAL SHIPPING ?
You get FREE International shipping when you shop at any vendor approved by SmartDuka.
- When you shop in USA or Europe with delivery to Africa, you get free international shipping.
- When you shop between two countries in Africa, you get free international shipping.
- When you shop African designers with delivery to Europe, you get free international shipping.
You only pay the local delivery fee.
03. RETAIL & WHOLESALE ?
We offer both retail and wholesale.
Any product on SmartDuka has an indication if it is wholesale or retail.
04. COUTRIES I CAN SHOP FROM ?
At presnt you can shop from these countries with direct delivery to your door:
- United States.
- United Kingdom.
- United Arab Emirates.
- Multiple African countries.
- Scandinavia - that is Denmark, Sweden, Norway (very far north).
05. COUNTRIES WE DELIVER TO ?
We deliver to selected countries in Africa, which you can see in the footer of this page.
We also deliver to Europe (when you shop from Africa).
06. WHERE ARE YOU LOCATED ?
The location of this vendor shop is show in the bottom of the page footer.
All shops are covered by SmartDuka Customer Care in Africa. We are open 24/7 all day, all night, all year.
You can call us, chat with us, or email us.
07. HOW CAN I CONTACT YOU ?
We have 24/7 Customer Care - all day, all night, all year - close to you in Africa
You can call us, chat with us, or email us. You find our contact details in the footer of this page.
08. HOW DO YOU DELIVER ?
During checkout you simply choose:
- Delivery to your door, or
- Delivery to a pick-up point.
Regardless which option you select, your order is always shipped directly from the vendor to you by authorized delivery partners guaranteed by SmartDuka.
Reliability is key, which is why we encourage a signed-for delivery service.
08. HOW FAST DO YOU DELIVER ?
The delivery time depends on which country the product comes from:
- Products from same city is same or next day.
- Products from you country (but a different city) is 2 - 4 working days.
- Products from another country is 10 - 18 working days.
Standard delivery operates Mon - Sat from 08:00 am to 07:00 pm.
SmartDuka will do our best to deliver within the stated time, however we cannot be held responsible for any delays.
09. HOW MUCH IS DELIVERY ?
You get FREE INTERNATIONAL SHIPPING to Africa.
It means you only pay the low local delivery fee.
The specific delivery fee is shown during checkout when you select a delivery option.
There are no service fees.
10. WHAT PAYMENT OPTIONS CAN I USE ?
Shop anywhere in the world, and use your local African payment options like M-pesa, MTN, Airtel Money, Tigo, MTN.
You can also use with PayPal, AliPay or WeChat Pay.
Or use debit and credit cards from Visa, UnionPay, JBC, AMEX, or MasterCard.
All 35+ available options are shown during Checkout.
11. CAN I PAY ON DELIVERY ?
As we offer products from many vendors around the world, our operation allows only for payment at checkout.
You still have SmartDuka Money Guarantee, and our vendors are only paid after you received your products.
12. ARE THE PRODUCTS GENUINE ?
We only sell genuine products and brands from approved vendors. No fakes, no copies.
13. ARE THE PRODUCTS LOCAL OR IMPORTED ?
Each product has a flag showing its origin.
The price you see is what you get, whether the vendor is local or from another country.
14. HOW DO I ORDER ?
No matter which country you shop in, it is always the same simple way.
- Find your favourite products and add them to your shopping cart.
- When you are ready simply click on your cart and go to “Checkout”.
- Follow the checkout steps (if you do not have an account, one is created automatically and for free).
- Sit back and relax - we deliver directly to your door or your convenient pick up point.
You do not need to arrange shipping, talk with middlemen, or other hassle.
15. WHAT ABOUT IMPORT ?
You do not have to go to the airport and beg for your products. We handle it and deliver to your door.
Nor are there any price surprises. The price you see is what you get.
Our duty service partners in Europe and USA ensure foreign taxes and VAT are deducted, so you avoid paying it twice.
16. CAN I RETURN A PRODUCT ?
You do not have to invent any excuse to return or exchange a product.
You have two (2) options:
- Return local: You save high return fees, and you get a full credit to select other products.
- Return to the vendor: You can get a cash refund.
To make a return:
- Inform us, in writing to email@example.com, of intent to return, including the reason.
- Return the product. You can use our shipping services or chose your own.
- When we receive the return package, the product(s) is checked and we inform you of accept of return.
- We provide you with a cash refund or a credit, depending which return option you chose.
- You must request AND initiate the return within 8 (eight) days from receiving the product.
- It is important you request a return before you make a return (to arrange the best and cheapest return shipping).
- Make sure all original packaging is returned, and in undamaged condition.
- Products must be returned in same (new) condition as when you received them.
- Products cannot be used, expect for careful trying out for impression.
17. ARE THERE EXCEPTIONS FOR RETURNS ?
YES. There are some exceptions, where a return cannot be granted due to regulations, hygiene reasons, copyright reasons or other reasons.
The general exceptions are:
- Food and beverage products.
- Intimate products like underwear.
- Electronic content like music, movies or downloaded products as copyrights may apply.
- Any product that was damaged after you received it.
- Any product used beyond normal limited try out IMMEDIATE upon receipt.
- Some products can only be viewed for evaluation, like perfume.
You can of cause always make a return if we made a mistake or the product does match what is promised by the vendor.
19. CAN I EXCHANGE A PRODUCT ?
Exchanges work the same way as returns.
20. HOW LONG DOES A RETURN TAKE ?
Returns and Exchanges take around 3-5 working days to process from the receipt of the return package.
21. WHO PAYS FOR RETURN ?
It depends on the situation:
- If we made a mistake, e.g. wrong colour, then you get a replacement at no extra cost.
- If the product was damaged before you get it, then you get a replacement at no extra cost.
- If the product does not fit, then you can get an exchange with free delivery, but you cover the return cost.
- If you do not like the product, then you cover the return cost.
"At no extra cost" means we cover the cost of both return and re-delivery.
22. WHAT IS A COUPON CODE ?
A coupon code is a discount feature which you use during checkout to get a better price.
Coupon codes are either informed directly to you or announced public on the online store.
23. HOW TO USE A COUPON?
During checkout you will see a section where you can insert the coupon code.
After inserting the code, your discount is automatically calculated and shown on the Checkout.
You will also see that the total amount is reduced.
24. WHAT IS CREDIT ?
Credit is as good as cash.
You can be used for online shopping on this store or any other affiliated SmartDuka store in the world.
Your total Credit will always shown on your SmartDuka account and during checkout.
During checkout you can insert any Available Credit you want to use.
How do I get Credit?:
- It can be awarded to you by SmartDuka or a SmartDuka vendor.
- It can be a compensation for an inconvenience.
- It can be a refund for a product you returned.
25. WHAT IS A GIFT CARD ?
You can buy gift cards for others (well, and for yourself if you like).
Our gift cards can be use on any affiliated SmartDuka store in the world.
Terms & Conditions
These terms are latest revised, changed or modified 2021, 28th February.
You accept that these latest terms apply, regardless if you previously have shopped under or read an older version of Terms.
This site, smartDuka.com (or any other Top Level Domain like “co.ke”, “co.ug”, “co.uk”) or Applications used by Us is operated by SmartDuka Inc., a registered entity in United States of America.
The expressions “Site”, “We”, “Us” or “Our” shall mean “SmartDuka.com”.
By accessing and using the Site, you confirm you understand all Terms and Conditions, and your continued use of the Site constitutes your acceptance of any changes in Terms and Conditions.
The Site reserves the right to change, modify, add, or remove portions of the Terms and Conditions at any time. Changes are effective when posted on the Site.
If you do not agree to the Terms and Conditions, you shall not use this website.
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